In October we notified you of our investigation into a minor colour variation issue. We also promised to update you when further information was available.
We regret that for the two items below our strategic supplier is unable to offer a solution that meets our Purple Standard for quality. As a result we will be discontinuing these with immediate effect. We apologise for any inconvenience this may cause and will work with you to resolve any issues.
Part No / Product
KWA50 - Curved End Unit
KWA11C - Curved Plinth
We can also confirm a resolution has now been found for the below three products. We are in the process of replacing stock and expect new items to be available from the 20th January.
Part No / Product
KOY12 - 150mm Filler Panel
KWA12 - 150mm Filler Panel
KGR12 - 150mm Filler Panel
We are pleased to report that, following investigation, our colour matching on both of the below items is acceptable. Straight and curved plinths are manufactured using different materials which can create small finish variations in certain conditions; however after product testing we have found that any differences are minor and within our tolerance levels. As a result we have made the decision to make these items available again.
KGR11C - Curved Plinth
KOY11C - Curved Plinth
Lastly, we are aware that there has been a noticeable colour variance on our standard Oyster colour across other SKUs. We have identified this as a batch issue which has been corrected by our supplier. We have now checked 100% of our stock to ensure there are no further issues and new stock of our vanity units will be available from 2016.
If you have any questions please do not hesitate to contact Customer Services on 0330 026 8503.
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