Heritage Bathrooms strengthens quality offering
with announcement of Lifetime Guarantee
As part of its commitment to quality and customer service, Heritage Bathrooms has announced a new Lifetime Guarantee across a wide range of products, meeting its Purple Standard pledge to deliver exceptional levels of product specification and customer interaction.
Available on all sanitaryware, acrylic baths both fitted and freestanding, and cast iron baths, the guarantee offers peace of mind to customers that they are protected against product faults for the life of their purchase.
Cementing its focus to deliver exceptional customer service, the new guarantee also includes a one year labour warranty, which will see the brand send one of its service engineers to fix any problem, should there be a manufacturing fault detected within the first year of purchase. Gareth Griffiths, General Manager at Heritage Bathrooms comments: "The new Lifetime Guarantee offers our customers the ultimate in quality assurance and it demonstrates our confidence in the quality products we produce.
"Over the past eighteen months, we have invested in further inspection processes and have reduced the tolerances we allow on products. As a result, we have seen a reduction in manufacturing defects." Furthering its quality assurance, Heritage has also made a significant investment in a new UKAS accredited test lab at its HQ in Tamworth, Staffordshire which it shares with Bristan. The new facilities ensure that all products meet and exceed the highest standards of safety and engineering excellence.
© All content copyright Heritage Bathrooms