Acting upon customer feedback that there has been an issue on some of our bath wastes, we can confirm that there has been a specification error effecting the following products; THC11, THA11, THC11P, THA11P

Unfortunately, these wastes which have an unacceptable plastic overflow, rather than the stylish parking bracket style overflow we normally provide, were incorrectly dispatched with Heritage products.

We can confirm that the correct items are now on order and will arrive on the 23rd November. We will then take action to ensure that all stock here at our distribution facility is corrected and that any customers who have received the incorrect product will be contacted and then sent replacements immediately.

We will continue to monitor this issue and are grateful for the valuable feedback that has enabled us to resolve this as quickly as possible. If you have any further comments please e-mail us at purplestandard@heritagebathrooms.com

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